Help Center

If user has Administrator rights on the Windows operating system, then he/she is able to install the Waggoner CCVT for all users. By default it will install in the following location, "C:\Program Files (x86)\Waggoner\Waggoner CCVT." The Waggoner CCVT will be available for each Windows user registered in system. 

IMPORTANT NOTE: Each Windows user will have their own patient database created for them. This means that User A will only be able to see tests results for tests administered under User A and User B will only be able to see results for the tests that were administered under User B.

Storing approximately 100 test results is equal to approximately 1 megabyte. This means that 100,000 test results can be saved on 1 gigabyte.

1. Check that other applications on your computer have an internet connection. Check at least 3 different programs. Here are some suggestions:

• Open your internet browser (Ex. Google Chrome, Safari, Mozilla Firefox) and navigate to www.WaggonerDiagnostics.com
  
• Open default Windows email client and send test email to support@waggonerdiagnostics.com. Ensure that email sent without errors. Such way you will be sure email gateway works correctly in your system.
  
• Download any well known 3rd party program and check your internet connection with it. If the 3rd party program can connect to the internet, your computer's operating system policies does not allow Internet connections for unknown/new programs.
  

2. Disable Windows Defender Firewall. (https://support.microsoft.com/en-ae/help/4028544/windows-10-turn-windows-defender-firewall-on-or-off)

• Please restart the Waggoner CCVT and check internet connection.
  
• Otherwise, Check Windows Defender Firewall. Details in this article https://www.technipages.com/blockunblock-programs-in-windows-firewall. Make sure that Waggoner WCCVT application is not blocked. If it is, please unblock it. If there is still no connection after unblocking the Waggoner CCVT , please move onto step 3.
  

3. Check proxy settings and troubleshoot internet connection as described here https://answers.microsoft.com/en-us/windows/forum/windows_7-networking/programs-cant-connect-to-the-internet/0ce72c11-58ae-4a15-9a01-b45af758eefd

4. Turn off your third-party Antivirus and/or Firewall and then check the  internet connection on the Waggoner CCVT.

• If a third-party Antivirus is a reason then google "unblock program <your antivirus name>" for instructions of how to unblock Waggoner WCCVT in your Antivirus. For example "unblock program avast"
  

5. If possible, create new user in the Windows operating system and install Waggoner WCCVT for new user.

• If possible, switch to administrator account and install/run Waggoner WCCVT from that account. (https://www.google.com/search?q=how+to+create+new+user+in+windows&ie=utf-8&oe=utf-8&aq=t) 
  
• Run Waggoner WCCVT with admin rights by right click on icon and choose 'Run as Administrator' from popup menu.  
  

6. If none of the above worked, please contact your system administrator if you have one available and ask for assistance.

7. If none of the above worked, please contact your Internet Service Provider support

8. If none of the above worked, there's a possibility your system was infected with malware that prevents connection to the internet for other programs. We recommend doing a full system scan with your installed Antivirus.

• We recommend downloading and use Malwarebytes anti-malware and Super AntiSpyware and let the application scan your operating system.
  

Color vision testing is performed by eye care professionals to identify both genetic and acquired color vision deficiencies within their patients. Genetic deficiencies affect 8% of men and .5% of women. Acquired deficiencies affect up to 15% of the general population and help in identifying diseases such as glaucoma, multiple sclerosis, diabetes, macular degeneration, and optic neuropathies. Acquired deficiencies can also be caused by 300+ substances at toxic levels such as Plaquenil.

Waggoner Diagnostics asked its doctors this exact question. I think the best answer we received was from Dr. Lee Ford in Mississippi. Dr. Ford says he screens every single person, every visit because "if you aren't looking, you won't find anything."